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FAQs – Pluto Pillow

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FAQs

What is the foam like?

All the foams we use are CertiPUR-US certified foams meaning they are made without ozone depleters, PBDEs, TDCPP, or TCEP flame retardants, mercury, lead or other heavy metals, formaldehyde, and phthalates regulated by the Consumer Product Safety Commission. They are also low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million). You can learn more here.

Our foams are also high-performance and high-grade, breathable, polyfoams made in the USA. They are all highly adaptive and temperature-responsive, rapidly adjusting to individual comfort needs. The foam will vary in features, height, (and even colors!) depending on your results.

We continuously innovate upon our foams and covers to ensure the pillow you’re matched with results in comfort and great sleep.

Does the foam smell?

Most people report that our foams have no scent, while some notice a very mild scent. Should your pillow have a scent, it will go away quickly -- usually within a few hours in a well-ventilated room. Rest assured that the scent comes from fresh foam and not from harmful chemicals. Our foams are all CertiPUR-US certified foams.

Tell me about those cushioning covers!

Sure thing! Our pillows are a hybrid design (a pillow within a pillow) and a big part of this is the plush cover. There are different materials we use for the covers that result in smooth, soft, quilted, and cooling surfaces. Depending on your answers you may receive one with a high thread count cotton surface, a quilted knit surface, a cooling surface, and more!

No matter which cover you match with, each one features long, silky fibers. These fiber clusters are individually blown into the cover. Just how many fibers go into your individual pillow will also be based on your answers. Our pillows will give you the support you need with the plush comfort you want.

Will I be able to see my exact pillow after completing the questionnaire?

Currently, once you complete the questionnaire, your data runs through an algorithm that generates your best variation back to us and helps us create a pillow for your unique sleep profile. The item that appears in your cart is just a placeholder – rest assured your data is calculated on the backend. As of now, there are over 25 variations and we are always testing new materials.

Studies show that people often choose a pillow based on their immediate perception and comfort, which could be misleading and may lead to choosing an inappropriate pillow. Let us take care of this part and as long as you answer the questionnaire accurately, we recommend trusting the results, and taking advantage of the risk-free 100 nights. #trusttheprocess

What is the 100 Night Trial?

We believe that you should try our pillow in the comfort of your home for 100 nights. If within those 100 nights, you decide the pillow isn’t for you, we’ll help you process your return and get a full refund. Learn more here.

Do I need to be home to sign for my pillow?

No signature is required to receive the pillow unless you’re shipping to a business address.

How do I make changes to my order?

If you need to edit your address, phone number, or email address, please reach out to us via sleepy@plutopillow.com.

How long does it take for my pillow to arrive?

We ship all orders via UPS out of our facility in Los Angeles, California. You will receive the pillow within 7 business days -- most zip codes will receive their pillow much sooner. You’ll get a shipment notification email with a tracking number as soon as your pillow ships.

Do you ship to Alaska & Hawaii?

At this time, we only ship to the contiguous 48 states. We’re working on shipping to our friends in Alaska and Hawaii very soon. Please stay tuned!

Can I redo my questionnaire?

If you’ve just recently placed an order and feel like you should’ve answered differently, or if you’ve received your pillow and feel like it isn’t the right pillow for you, please email sleepy@plutopillow.com and we’ll help you out!

If you have a pillow in your cart but haven’t placed your order yet, you can change your answers in the questionnaire or start all over.

Can I get another variation?

Although our model consists of extensive data and is the result of thorough testing, no model is 100% suitable for everyone (but we’re working towards that!). We’re confident that the pillow you receive will be the best we can create from your answers at the time of order.

Is there a break-in period?

As with all sleep products, there could be an adjustment period. Although, most of our customers love their pillow from the very first night, we recommend sleeping on your pillow for at least 2 weeks to best evaluate.

How do I care for my pillow?

We recommend washing your pillows often and the Pluto pillow is easy for you to care for. Remove the cover from the foam (don’t wash the foam!), and throw it in the wash. Machine wash cold on a normal cycle and use only non-chlorine bleach when needed. When that’s done, tumble dry in low heat. Please wash and dry separately from other items to prevent damage to the cover. Voilà! A fresh and fluffy pillow!

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